Returning Your Rentals
Returning Your
Rentals
Looking for information on how to return purchases? Head here.
When to Return
When to Return
If you’re a member, there are no set return dates! When you’re ready to swap for something new, send back as many items as you want, whenever you want. Learn more about swapping.
One-time Reserve renter? You can find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.
If you’re a member, there are no set return dates! When you’re ready to swap for something new, send back as many items as you want, whenever you want. Learn more about swapping.
One-time Reserve renter? You can find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.
How to Return
How to Return
Pack Your Bag
Pack Your Bag
Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.
If you can, return items with the hangers and plastic bags they came with. We'll take them off your hands and make sure they're recycled properly. A win-win.
Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.
If you can, return items with the hangers and plastic bags they came with. We'll take them off your hands and make sure they're recycled properly. A win-win.
Trade out the label
Trade out the label
Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.
Fold the bag, tuck in the handles, and zip it shut.
Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.
Fold the bag, tuck in the handles, and zip it shut.
Where to Return
Where to Return
Find a Drop-Off Location
Find a Drop-Off Location
Want to skip the mailing process altogether? We’ve got flexible, convenient drop-off spots for that. Forget about the shipping labels — simply locate one of our partner locations (Nordstrom, West Elm and Staples included), scan your return, and you’re all done.
Want to skip the mailing process altogether? We’ve got flexible, convenient drop-off spots for that. Forget about the shipping labels — simply locate one of our partner locations (Nordstrom, West Elm and Staples included), scan your return, and you’re all done.
Visit a Swap Stop
Visit a Swap Stop
In NYC or DC? Our pop-up truck cruises through different neighborhoods each weekday for local drop-off service. Follow along at @RTRSWAPSTOP for daily location updates, and swing by to drop your returns curbside.
In NYC or DC? Our pop-up truck cruises through different neighborhoods each weekday for local drop-off service. Follow along at @RTRSWAPSTOP for daily location updates, and swing by to drop your returns curbside.
Send Items Back via Your Local Shipping Carrier
Send Items Back via Your Local Shipping Carrier
on your shipping label. See our tips on returning with FedEx.
Frequently Asked Questions
Frequently Asked
Questions
If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
1. Pack up your rentals in the reusable packaging they came in and head to the RTR Drop-off Box finder to find your nearest Staples location.
2. Bring your package to the Print & Ship Center in your local Staples.
3. Present your QR code located at the bottom of your order confirmation email to a Staples representative.
4. Hand your package to the Staples representative. That’s it!
1. Pack up your rentals in the reusable packaging they came in and head to the RTR Drop-off Box finder to find your nearest Staples location.
2. Bring your package to the Print & Ship Center in your local Staples.
3. Present your QR code located at the bottom of your order confirmation email to a Staples representative.
4. Hand your package to the Staples representative. That’s it!
Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.