How Renting Works

How Renting Works

New to Rent the Runway? Watch and learn
the ins and outs of RTR memberships.
New to Rent the Runway? Watch and learn
the ins and outs of RTR memberships.

What is swapping?

What is swapping?


Add the word “swap” to your vocabulary, because that’s exactly what you’ll be doing with a subscription to fashion. Hear why swapping gives you access to more styles and designers and supports a more sustainable lifestyle.


Add the word “swap” to your vocabulary, because that’s exactly what you’ll be doing with a subscription to fashion. Hear why swapping gives you access to more styles and designers and supports a more sustainable lifestyle.

What is hearting?

What is hearting?


“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations.


“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations.

How do I build my RTR shipment?

How do I build my RTR shipment?


What is available in your rotating closet changes every day as fellow members rent, wear and swap styles. Watch how to pick like a pro from thousands of items from more than 750 designers.


What is available in your rotating closet changes every day as fellow members rent, wear and swap styles. Watch how to pick like a pro from thousands of items from more than 750 designers.

How do I return my shipment?

How do I return my shipment?


No two members rent or return the same — that's why we have options. You can return your rentals at a RTR partner location (select Nordstroms and Staples) or UPS. Free shipping and return labels are always included.


No two members rent or return the same — that's why we have options. You can return your rentals at a RTR partner location (select Nordstroms and Staples) or UPS. Free shipping and return labels are always included.

How do I know if a style will fit?

How do I know if a style will fit?


Feel confident in the sizes you pick by checking out member reviews. Your fellow renters clue you in on the details — such as whether to size up or down, what to look out for, and even some helpful photos. Plus, the more you rent, the better we get at recommending styles that feel the most “you”. Learn more about our tips and tools here.


Feel confident in the sizes you pick by checking out member reviews. Your fellow renters clue you in on the details — such as whether to size up or down, what to look out for, and even some helpful photos. Plus, the more you rent, the better we get at recommending styles that feel the most “you”. Learn more about our tips and tools here.

What is an Extra Spot?

What is an Extra Spot?


Sometimes 4 items just isn’t enough. You can add an Extra Spot — an additional item (or more!) to your membership — to fit your needs, whether just for a little while or forever.


Sometimes 4 items just isn’t enough. You can add an Extra Spot — an additional item (or more!) to your membership — to fit your needs, whether just for a little while or forever.

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